Senior Sweatshirt, Graduate Sweatshirt, Class of 2024 Sweatshirt, Senior 2024 Shirt,

- Adult and unisex children's sizes. Proudly made in Morocco - 100 % cotton - Seamless rib at neck - Double seams throughout - Sizes: S-M-L-XL-XXL - INKS: The design is made from hot-pressed DTF, using environmentally-friendly inks This item is made to order. Our processing time for printing and pressing your order is 1 to 3 working days. Our standard shipping is 2 to 3 days once it has been shipped. - Please note The colour shades displayed on your screen may vary due to individual monitor display settings.

What materials do you use for your gowns?
Our gowns are made from high-quality premium fabrics, guaranteeing comfort and durability.

What types of personalisation do you offer?
We offer a number of customisation options, including :

- Custom Colours: Customise the colours of the gown, sleeves, scarf and headdress.

- Details and decorations: Personalise the borders with other colours or materials.

- Logos and emblems: Add logos, emblems or initials using embroidery.

- Sizing and fit: A full range of sizes and specific adjustments for greater comfort.

- Complementary accessories:Personalised stoles and personalised hats.

Do you offer discounts for group orders?
Yes, we offer discounts for bulk orders. For more information, please contact our customer service department.

Can I change my order after I have placed it?
If you wish to change your order, please contact our customer service department as soon as possible. We will do our best to accommodate your request, but changes may not be possible if the order is already being processed.

How can I contact Customer Service?
You can contact our customer service by e-mail contact@benotshop.com or by WhatsApp on the following number +1 (646) 9185-241.

What are your opening hours?
Our customer service is available Monday to Friday, from 9am to 8pm (GMT+1).

What days are you closed?
Our Customer Service department is closed at weekends (Saturdays and Sundays) and on public holidays.

How can I track my order?
Once your order has been dispatched, you will receive a confirmation e-mail with a tracking number. You can use this number to track your order via the carrier's website.

Do you offer express delivery services?
Yes, we offer express delivery options for bulk orders at an additional cost. Please select the express delivery option when finalising your order.

 

What are the delivery times?
- Unprinted togas: Delivery generally takes between 7 and 14 days.

- Printed togas: Delivery can take between 10 and 14 days.

What are your return policy in the event of a problem with the order?
- Return Policy : You have 14 days from the date of receipt to return your order if you are not satisfied.

- Condition of the product: Items must be returned in their original condition, unworn and unwashed, with all original labels and packaging.

- Return Process : Contact our customer service department to obtain a return authorisation and detailed instructions. You are responsible for the cost of the return, except in the case of a defective product or an error on our part.

Reimbursement :
Once the return has been received and inspected, the refund will be made to your original method of payment within 7 to 10 working days.

Exchanges :
Follow the same returns process and place a new order for the desired item.

For further information, please consult our GENERAL TERMS AND CONDITIONS